The attendance of our Emergency Response Unit, is on an ad-hoc basis [as and when required] to a predetermined location in accordance with your instructions.

In practice, upon receiving an emergency call or alarm activation notice at our Headquarters, the nearest emergency response unit will be directed to your premises via a radio instruction, forthwith.

Upon arrival at the site, the response officer will commence to examine the premises and if everything is in order, he will standby for the arrival of the key holder. In the event of the premises having been forcibly entered or being insecure, the response officer will immediately advise our Control Centre, who in turn, will advise the police of the prevailing situation. Our response officer will then take the appropriate action on the site location, prior to the arrival of the police and/or key holder, when he will assist as necessary.